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The WEEK in REVIEW
Vol. 95 No.1 - Monday April 5, 2021

 

 

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Kentucky Lottery Designated as One of the Best Places to Work in the State

 

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LOUISVILLE, Kentucky (March 29, 021) -- The Kentucky Lottery Corporation has been named as one of the Best Places to Work in Kentucky.

The designation comes from an annual program presented by the Kentucky Chamber of Commerce, the Kentucky Society for Human Resource Management and the Best Companies Group.

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The program is intended to motivate Kentucky companies to focus, measure and move their workplace environments toward excellence.

The Kentucky Lottery was awarded the highly coveted designation in the medium-sized company category for organizations with 150 to 499 employees.

The award is given based on results of an employee survey of workplace satisfaction and an evaluation of policies, practices, and demographics.

This is only the second time the Kentucky Lottery has received this honor. The organization previously received this designation in 2005.

“We’ve worked hard to create an atmosphere that is a great place to work while at the same time shattering sales records,” said Kentucky Lottery president and CEO Mary Harville.

“Those two goals can successfully coexist, and we’re now an example of that. The best interest of our employees has always been top of mind for us as we’ve navigated the challenging times of the last year, and it’s reaffirming to see our employees appreciating what we’ve been able to accomplish.”

The Kentucky Lottery has earned over $5.8 billion for the Commonwealth since 1989.  KLC dividends pay for college scholarships, grants and education programs.

Visit kheaa.com to find out more about grants and scholarships paid for by the KLC.

SOURCE: The Kentucky Lottery Corporation.

 

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15 Years of Fun Raises $8 Billion for Education in North Carolina

RALEIGH North Carolina (March 29, 2021) -- North Carolinians got their first chance to play the lottery 15 years ago on Tuesday – March 30, 2006 − and since then the fun and games have raised $8 billion for education programs in North Carolina.

At the current level of sales, the lottery raises on average $2 million a day for education.

Mark Michalko, executive director of the lottery, said the lottery’s record of success results directly from the strong support of North Carolinians who enjoy playing lottery games and winning prizes while at the same time helping a good cause − public education.

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“Every ticket that is purchased provides money for education,” Michalko said. “We’re proud to play our part in supporting our students and schools and will work to continue this success for the next 15 years.”

This year, based on allocations made by the N.C. General Assembly, the money raised by the lottery supports the costs of school workers in all school systems; helps to build and repair schools in all 100 counties; helps to make college more affordable to students attending state universities and community colleges, supports the NC Pre-K program for at-risk four-year-olds, and helps cover the costs of school transportation. And under a new school construction program created four years ago, 30 counties in North Carolina have received grants of $10 million to $15 million to help build new schools.

Here are some highlights of the lottery’s first15 years:

  • About 95 cents of every dollar spent on a lottery ticket cycles back into the state’s economy as either a prize, earnings for education, or a sales commission to a retailer.
  • The most popular games are instant games with a total of 762 different scratch-off tickets so far.
  • The lottery holds the highest level of responsible gaming certification recognized internationally and was the 4th U.S. lottery and the youngest at that time to meet the requirements for the certification.
  • Total prizes won add up to an estimated $18 billion, including seven Powerball or Mega Million jackpot wins ranging from $12 million to $344.6 million.
  • More than 7,100 retail locations across North Carolina, including some of the state’s most well-known retail brands, sell lottery tickets. That’s up from up 5,000 the day the lottery started.
  • With $3 billion in annual revenues, the lottery has grown into one of the state's most successful sales and marketing organizations

 

SOURCE: North Carolina Education Lottery.

 

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Pollard Banknote Recognized by the Globe and Mail’s Women Lead Here Benchmark of Executive Gender Diversity

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WINNIPEG, Manitoba, March 30, 2021 /CNW/ – Pollard Banknote Limited (TSX: PBL) (“Pollard Banknote”) is pleased to announce that it has earned a spot on the 2021 Report on Business Women Lead Here list, an annual list that identifies Canadian companies at the forefront of gender diversity, as determined by female representation in executive roles.

The Women Lead Here initiative was established in 2020 by Report on Business magazine, published by The Globe and Mail, to identify companies that have achieved, or are nearing gender parity in executive positions, ultimately inspiring meaningful transformations in the business landscape. The program applies a proprietary research methodology to determine Canadian corporations with the highest degree of gender diversity among executive ranks, including CEO, C-suite, and Executive or Senior Vice President levels. In 2020, more than 40% of Pollard Banknote’s Vice President leadership roles and above across all departments were held by women, making it one of the honourees of the program.

Pollard Banknote’s female executives have demonstrated extraordinary leadership in the lottery industry that helped propel its growth and success. For instance, Jennifer Westbury, Executive Vice President, Sales & Customer Development, was inducted into the Public Gaming Research Institute’s Lottery Industry Hall of Fame, recognizing her strategic direction and leadership as a member of the executive committee. Jennifer has been at the forefront of Pollard Banknote’s sixteenfold growth during her 30 years with the company. Further, Riva Richard, Executive Vice President, Legal Affairs and Corporate Secretary, was recently shortlisted for In-House Counsel/Legal Team of the Year at the VIXIO GamblingCompliance Global Regulatory Awards 2020 for her contributions to the iLottery industry. Margaret Proven, Executive Vice President, Human Resources, is the newest addition to Pollard Banknote’s executive team. Margaret is responsible for building and coaching teams with a focus on driving performance and creating an intuitive and productive workplace.

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“We are honoured to be recognized by The Globe and Mail on its Women Lead Here benchmark report,” said Doug Pollard, Co‐Chief Executive Officer of Pollard Banknote. “As a company that has always been committed to maintaining a diverse workforce, we take great pride in celebrating the women in leadership positions across Pollard Banknote who have been instrumental in accelerating our evolution and growth curve throughout the years.”

To determine the 2021 Women Lead Here ranking, Report on Business conducted a journalistic analysis of nearly 500 large publicly traded Canadian companies. Each company has been evaluated for its ratio of female-identifying to male-identifying executives in the top three tiers of executive leadership. The resultant data was then applied to a weighted formula and combined with other factors such as company performance, diversity, and year-to-year change.

A total of 71 companies earned the 2021 Women Lead Here seal, with a combined average of 44% of executive roles held by female-identifying individuals.

The full list of 2021 Women Lead Here honourees can be found in the April issue of Report on Business magazine, online now at tgam.ca/WomenLeadHere.

About Pollard Banknote

Pollard Banknote is a leading lottery partner to more than 60 lotteries worldwide, providing high quality instant ticket products, licensed games, Schafer Systems and Fastrak retail merchandising solutions, and a full suite of digital offerings, ranging from world-class mkodo game apps to comprehensive player engagement and iLottery solutions, including strategic marketing and management services. The company is a proven innovator and has decades of experience helping lotteries to maximize player engagement, sales, and proceeds for good causes. Pollard Banknote also provides pull-tab tickets, bingo paper, and its Diamond Game and Compliant Gaming electronic games and devices to charitable and other gaming markets in North America.  Established in 1907, Pollard Banknote is owned approximately 64.3% by the Pollard family and 35.7% by public shareholders, and is publicly traded on the TSX (PBL). For more information, please visit our website at www.pollardbanknote.com.

CONTACT:

 

Doug Pollard,

Co-Chief Executive Officer,

Telephone: (204) 474-2323

E-mail: dpollard@pbl.ca

John Pollard,

Co-Chief Executive Officer

Telephone: (204) 474-2323

E-mail: jpollard@pbl.ca

Rob Rose,

Chief Financial Officer,

Telephone: (204) 474-2323

E-mail: rrose@pbl.ca

 

SOURCE: Pollard Banknote Limited.

 

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GAMING1 Renews with Maxima Compliance

BELGIUM (March 29, 2021) - Casino and sportsbook technology partner GAMING1 has renewed its partnership with Maxima Compliance for bespoke compliance support across its range of products.

GAMING1 and Maxima Compliance have agreed terms on a 12-month extension to the original arrangement, which sees Maxima providing a full suite of compliance services.

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Maxima runs a customised compliance watch on behalf of GAMING1 which is specific to its products, markets and verticals. It includes regular monthly updates, real-time updates in line with compliance developments and other support services.

GAMING1 COO & Co-Founder Sylvain Boniver said: “Our success across a number of different regulated markets is in no small part down to the world-class compliance support we receive from Maxima Compliance.

“The Maxima team has unparalleled expertise in this field and has worked hard in not only supporting our products and customers, but also upskilling our team.

With compliance more important than ever, it was a simple decision to renew our partnership with Maxima Compliance for another year.”

Maxima Compliance CEO Antonio Zanghi said: “We’ve been impressed by how GAMING1 values innovation across its business and are proud to be supporting its compliance function in this fashion.

“The company has been a pleasure to work with, always open to new approaches and keen to learn how best to integrate compliance operations across its business and strategy.

We look forward to developing this crucial area further over the coming year.”

SOURCE: GAMING1.

 

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The Florida Lottery Hits Record Education Contribution

A $39 Billion Win for Florida Students!

TALLAHASSEE, Florida (March 30, 2021) – The Florida Lottery (Lottery) announced today that it has reached $39 billion in contributions to the state’s Educational Enhancement Trust Fund (EETF), just five months after reaching the $38 billion milestone!

“This is a huge win for both our students and our schools,” said Florida Lottery Secretary John F. Davis. “As Secretary, providing funding so that every student in Florida has access to a quality education and the opportunity to better themselves is something that I hold near and dear to my heart because I know that a quality education can change lives from acceptable to exceptional.

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I am inspired everyday by the level of devotion each and every Lottery employee shares when it comes to creating fun and entertaining games for the enhancement of education in Florida, and I look forward to what the future holds.”

The Lottery has experienced double-digit growth for nine consecutive months this fiscal year, with total sales to date 22.28%, or $1.207 billion, higher than the same period last year. These increased sales translate into record education contributions. In January, the Lottery’s EETF transfers exceeded $269 million – the largest contribution to the EETF in the Lottery’s 33-year history, beating the January 2016 transfer during the world-record $1.58 billion POWERBALL jackpot series by $31 million! With an average of more than $5.9 million transferred to education a day, futures are looking brighter for Floridians.

The benefits of these Lottery dollars flow from community to community – from the Panhandle to the Keys. Since 1988, the Lottery has established itself as a committed and dependable funding source for public education, contributing more than $1 billion annually for the past 19 consecutive years while remaining one of the most efficiently operated Lotteries in the country.

ABOUT THE FLORIDA LOTTERY

The Florida Lottery is responsible for contributing more than $39 billion to education and sending more than 880,000 students to college through the Bright Futures Scholarship Program. The Florida Lottery reinvests 99 percent of its revenue back into Florida’s economy through prize payouts, commissions to more than 13,000 Lottery retailers, and transfers to education. Since 1988, Florida Lottery games have paid more than $73.2 billion in prizes and made nearly 3,000 people millionaires. For more information, please visit www.flalottery.com.

SOURCE: The Florida Lottery.

 

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Massachusetts Lottery is Modernizing Its Season Ticket Program

MASSACHUSETTS (March 25, 2021) -- The Lottery is modernizing our Season Ticket program to create a more convenient and secure process for consumers that is consistent with our commitment to being eco-friendly. 

As a result, please note the following changes to Season Ticket purchases and renewals, effective April 4, 2021:

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  • Season Tickets will no longer be available for purchase at retail locations, regional claim centers, or by mail
  • All Season Ticket purchases and renewals must be made online or by phone
  • The only methods of payment for Season Tickets will be credit card, debit card, or eCheck
  • Paper checks and cash will no longer be accepted
  • 52-week subscriptions for all games will be temporarily unavailable

 

To renew or purchase a Season Ticket, visit www.masslottery.com/about/season_tickets or call nCourt at (781) 519-7244 Monday through Friday, 8:45 a.m. to 4:00 p.m.

Out-of-state orders will be accepted for Megabucks Doubler and Mass Cash, with a $13 shipping fee applied.  We are unable to process out-of-state orders for multi-state games (Powerball, Mega Millions, and Lucky for Life).

Starting July 19, 2021, Lucky for Life will become a daily game. How the game is played and the prize structure will remain the same. As a result of this change, Lucky for Life Season Tickets are temporarily unavailable for purchase. In July, Lucky for Life Season Ticket sales for 13-week and 26-week periods will resume.

Starting August 23, 2021, Powerball will be drawn three nights a week: Monday, Wednesday and Saturday. How the game is played and the prize structure will remain the same. As a result of this change, Powerball Season Tickets will temporarily be unavailable for purchase after April 3, 2021. In August, Powerball Season Ticket sales for 13-week and 26-week periods will resume.

When 52-week subscriptions are once again available for purchase, we will provide an update.

For general questions about Season Tickets, please call (800) 222-8587 Monday through Friday, 8:45 a.m. to 4:00 p.m. or email us at seasontickets@masslottery.com.

SOURCE: Massachusetts Lottery.

 

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EL/WLA Sports Betting Webinar - From Pandemic to Opportunities

BRUSSELS, Belgium (March 31, 2021) - The global pandemic affected the Sports betting operations of EL and WLA Members drastically. It pushed operators to go even more digital and to explore multi-channel opportunities as well as new developments such as e-sports betting. This all while maintaining the highest level of sports integrity.

Forging a closer collaboration to safeguard sport integrity

The opening Keynote by World Anti-Doping Agency (WADA) President Witold Banka, former Olympic athlete, proposed closer collaboration with national lotteries to protect sport integrity. For Mr Banka, ‘’sport is a light of hope in a cynical world, which is unique and should be protected by all’’. With 22 years of expertise in the global anti-doping mission, WADA, an international independent agency composed and funded equally by the Sports Movement and Governments of the world, highlighted how it could apply its experience further.

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The pandemic’s impact on sports betting

With suspended and cancelled events and tournaments, discussions during the webinar highlighted the re-emergence of ghost and fake games, pressure on friendly games, lower leagues, and new sports. Esports and online tournaments took off during the pandemic. Limited travel opportunities brought a digitalisation of the competition manipulation and the targeted and intrusive social media approaches.

The sports betting market has evolved during the pandemic with implications for all stakeholders. Reduced governmental income might affect sport in a short future, notably grassroots sport and the cancellation of sport events, reduced sponsorship and broadcasting income will also play a part. There could be a considerable impact on membership organisations.

Online sports betting offerings were the big winner of COVID-19. However, retail oriented lotteries as many of the EL and WLA members are, resisted the pandemic seemingly better than bookmakers.

There were increased difficulties for sport in general and sports betting in particular because of match fixing. The Global Lottery Monitoring System (GLMS) reported during the webinar that sport integrity has become an important issue for betting operators and for sport. The world wide lockdowns also changed gambling habits with new player groups discovering the new digital opportunities. 

Lessons learnt and looking ahead

Due to the lack of sports betting opportunities during the pandemic, operators have been offering betting opportunities on unusual competitions, which in turn has triggered an increase in financial vulnerabilities and betting corruption risks. Hence, there is the need for specific types of investigations, increased vigilant monitoring and closer cooperation with the law enforcement and sports sectors. Monitoring and Intelligence should remain high on the agenda. Contributors of Interpol, UEFA and IOC expressed these actions for upcoming international sporting events.

CONTACT: Lucy Lenaers-Mathieson, Communications Officer, European Lotteries, M +32 470 84 75 73, Email: lucy.mathieson@european-lotteries.eu

SOURCE: European Lotteries.

 

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Gaming Laboratories International (GLI®) Names iGaming Innovator Joe Bunevith as Director of Client Solutions

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LAKEWOOD, N.J. (March 31, 2021) – Gaming Laboratories International (GLI®) has named iGaming innovator and leader Joe Bunevith as the company’s Director of Client Solutions. In his role, he will work closely with GLI’s sales, compliance and engineering teams on issues relating to new technologies, client onboarding, new jurisdictions, and business solutions.

Bunevith has extensive experience in developing fantasy sports online game platforms. Most recently, he served as Director of Interactive Gaming for Synergy Blue in Las Vegas, where he was responsible for hiring engineering staff, building product roadmaps, and developing technical requirements.

He has also served as Director of Product at Z4 Poker, as COO/Product Owner for FastFantasy, as Director of Fantasy Games at BAM Software, and Founder/COO of DeucesCracked.com.

He has overseen product launches in Facebook App Center, Apple App Store, Google Play Store, and Steam Online Game Platform.

 

Joe Bunevith

 

Bunevith will report to GLI’s VP Government Relations & General Counsel Kevin Mullally who is excited about the skills Bunevith brings to GLI: “Joe’s experience in sports betting and online delivery channels will be a valuable addition to our team of experts that are responding to the rapid adoption of sports betting and mobile gaming technology. He is an excellent communicator and will be useful resource for our regulatory clients, suppliers and operators.”

GLI President and CEO James Maida also welcomed his arrival, and said, “Joe’s technical acumen, especially relating to the way products are taking advantage of omnichannel distribution and digital payment solutions, will be invaluable for our clients. He will be at the forefront of our efforts to work with regulators on efficient risk control strategies for the next era of gaming technology, while delivering superior value and customer service to the industry.”

Discover a world of opportunity at gaminglabs.com/careers.

About Gaming Laboratories International

Gaming Laboratories International, LLC is committed to delivering the highest quality land-based, lottery, and iGaming testing and assessment services around the world. GLI provides suppliers, operators, and regulators with expert guidance for navigating the future of gaming and ensuring gaming innovations meet regulatory standards with confidence. Since 1989, GLI has certified nearly 2 million items and has tested equipment for more than 480 jurisdictions. GLI has a global network of laboratory locations across six continents, with U.S. and international accreditations for compliance with ISO/IEC standards for technical competence in the gaming, wagering and lottery industries. GLI was named “Best Laboratory” in the SAGSE Awards 2020, “Best Test Lab in the Baltics,” and “Best Test Lab in the Nordics” in the Baltic and Scandinavian Gaming Awards 2020. For more information, visit gaminglabs.com.

CONTACT: Christie Eickelman, Vice President of Global Marketing, T: +1 (702) 914-2220, E: c.eickelman@gaminglabs.com.

SOURCE:  Gaming Laboratories International.

 

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Atlantic Lottery’s Pro•Line Achieves Record-Breaking Sales Following 2021 Super Bowl

MONCTON, N.B. (March 26, 2021) – Atlantic Lottery’s sports betting brand Pro•Line has been shattering sales records all winter long, culminating with this year’s Super Bowl.

Super Bowl Sunday saw bettors place $861,000 in wagers, a 48 per cent increase over Pro•Line’s previous single-day sales record of $583,000. For that seven-day reporting period, Pro•Line achieved its first $2-million sales week, along with its first $1-million internet sales week. The $2-million sales week was a 54 per cent increase over the previous record of $1.3 million in sales attained during the week of the 2020 Super Bowl.

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While the Super Bowl was a major betting event that contributed to the record sales week, the real driver of success was the modernization of the Pro•Line experience both online and at retail locations just over two years ago.

Prior to the launch of Pro•Line’s new mobile responsive website, digital sales made up only 16 per cent of all sports betting revenue. Thanks to a player-friendly online interface designed around player feedback, matched with QR capability for easier transactions at retail, nearly 70 per cent of all sales are now digital. In just over two years, Pro•Line nearly doubled an online customer base that had taken 14 years to build to that point. Per capita, Atlantic Lottery ranks first for active online sports bettors in Canada.

Pro•Line was also integrated into Atlantic Lottery’s new mobile app experience in December 2020, contributing to an even larger sales lift moving into 2021.

“We eliminated many competitive gaps with our offerings to complement the changes to our site, making sure that players had an attractive, legal and regulated alternative to unlicensed offshore operators,” said Scott Eagles, manager of sports betting for Atlantic Lottery. “Some players still lacked awareness of how much we’ve evolved, so we also launched what has been a highly effective ad campaign to reimage our brand.”

Projections suggest Pro•Line will set a new fiscal sales record, with a 70 per cent lift in online revenue over the previous year – a particularly impressive accomplishment considering the impact of the COVID-19 pandemic on the sporting schedule for large portions of the past 12 months.

“We listened to our players about what’s important to them and created our own sports betting experience with highly skilled resources right here at Atlantic Lottery,” Eagles said. “Our success shows no signs of slowing anytime soon, but that won’t stop us from making more improvements and striving to please our player base even further.”

CONTACT: Lindsay Meekins, Atlantic Lottery Public Relations Strategist, (506) 867-5800 ext. 5840, E: lindsay.meekins@alc.ca

SOURCE: Atlantic Lottery Corporation.

 

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ALDI to Offer the National Lottery Across All UK Stores

UNITED KINGDOM (March 29, 2021) -- Aldi is working with National Lottery operator Camelot to bring The National Lottery to all of Aldi’s 900 UK stores for the first time.

From next month, Aldi will be rolling out the National Lottery’s full raft of draw-based games at its checkouts so customers can easily and conveniently pick up their tickets when doing their food shop.

Lucky Dip tickets for Lotto, EuroMillions, Lotto HotPicks, EuroMillions HotPicks, Set For Life and Thunderball games will be available at its checkouts.

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The UK launch follows a successful trial in the north of England, with all Aldi supermarkets in the UK set to start selling The National Lottery at checkouts by the end of June 2021.

Richard Thornton, Communications Director at Aldi, said: “Customers will now be able to enter The National Lottery while doing their weekly Aldi shop.

“We hope to hand out some winning numbers to lucky customers across the country.”

The National Lottery generates more than £30 million, on average, each week for good causes and projects throughout the UK. This money goes to everything from supporting food banks and repairing local Scout huts, through to helping make Olympic and Paralympic champions.

Jenny Blogg, Retail Director at Camelot, said: “We’re absolutely delighted to now be working with Aldi. Making The National Lottery available in its stores has been a priority for us as we continue to make playing The National Lottery as convenient and easy as possible for people, wherever and however they shop.”

“We’re pleased that Aldi customers will now have a quick, easy and convenient way to purchase their favourite National Lottery games, while at the same time contributing to the £30 million that goes to National Lottery Good Causes each and every week. We certainly hope there’ll be plenty of lucky tickets bought in Aldi stores across the UK.”

ENDS

SOURCE: Camelot Group.co.uk.

 

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Leading Spanish Supplier Gains Valuable Malta Accreditation

SPAIN (March 26, 2021) -- R. Franco Digital, R. Franco Group’s digital division, has landed the highly prized acquisition of its Critical Gaming Supply Licence from the Malta Gaming Authority (MGA).

The licence caps a period of growth and development right across Europe for the rapidly growing provider, which has recently expanded its content offering with multiple tier one operators across regulated markets.

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R. Franco’s extensive catalogue of innovative and engaging slots includes Time Lab, Fortune Jungle and Book of Fruits, with the Spanish supplier also boasting a wealth of innovative, polished new games currently in development.

In addition, its newly launched omni-channel IRIS 4.0 platform is integrated with over 40 providers across sports and casino, including R. Franco Digital’s in-house games.

Now armed with the MGA licence, R. Franco Digital can provide its content to Malta-based operators, with a number of tier-one brands lined up for new partnerships in the coming months.

The certification also acts to further expand the footprint of R. Franco Digital as it continues to expand its presence in regulated markets globally.

Javier Sacristán Franco, Director of R. Franco Digital, said: “As the most established gaming company in Spain, we have enjoyed substantial growth through partnerships with allies who share our vision of creating truly innovative and tailored products and technology.

“With the MGA licence now under our belt, we are excited to begin a new phase where we can form new alliances and offer our games to a wider number of European players than ever before.”

Mario Benito Campo, Commercial Director at R. Franco Digital said: “From the Commercial and Operations Department of R. Franco Digital, we are very proud to have obtained our Critical Gaming Supply Licence from the Malta Gaming Authority. This milestone is a great opportunity to expand our markets.”

SOURCE: R. Franco Group | R. Franco Digital.

 

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Camelot Doubles Up on Awards At The CCA Excellence Awards 2021

Camelot's Two Award Nominations Garner Two Awards

U.K. (March 25, 2021) -- Camelot, the operator of The National Lottery, has been recognised for its outstanding customer service over the last year with two awards at the CCA Excellence Awards 2021.

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CCA, a leading industry body for customer services in the UK, holds the annual awards ceremony (virtually this year) to celebrate and recognise achievements in customer service excellence.

More than 150 shortlisted nominees were up for awards across more than 20 categories, with Camelot taking home both awards for which it was nominated – representing a fantastic achievement for the National Lottery operator, winning two awards from a possible two.

Camelot won the Gold award in the ‘Excellence in Skills, Learning and Development’ category, which looked at how companies train and empower their customer-facing teams to provide the best service possible.

This was followed up with the Silver award in the ‘Outstanding Home Working Programme’ category – a new award which recognises the effort required to move a customer service function from working in the office to working at home, while delivering the same standard of service and experience.

Paul Lambert, Camelot’s Head of Customer Operations, said: “I’m really proud of our Customer Operations team and everything we’ve managed to achieve over this past year. It hasn’t been easy – the pandemic gave us unique challenges, but we responded exceptionally well to maintain our high standards of operation for The National Lottery. We’re really pleased that our hard work has been recognised with two awards in the CCA Excellence Awards 2021.

“This is even more important given that our customer service teams play a vital role in assisting National Lottery players and retail partners day in, day out – helping The National Lottery to continue raising around £30 million each and every week for Good Causes.”

Anne Marie Forsyth, CCA Global’s Chief Executive, said: “Camelot is committed to going above and beyond to deliver the best service possible to their customers and CCA is delighted the business has been recognised in this way. We are coming to the end of one of the most challenging years ever; the team should be very proud of what they have achieved over the past 12 months. We know they will continue to raise the bar and champion customer service excellence in the months ahead."

SOURCE: Camelot.

 

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