All Lotto NZ Stores Can Re-Open Under Alert Level 2, and Customers Can Still Play Games Online

May 21, 2020 | Lottery News

NEW ZEALAND — What does Alert Level 2 look like for Lotto NZ?

We support the Government’s actions to contain the spread of COVID-19, with the wellbeing of all New Zealanders our top priority.

We’re committed to keeping both our customers and retailers safe, while still allowing people to purchase their tickets. With this in mind, there will be extra health and safety measures in place at Lotto counters.

Additional to increased hygiene practices and social distancing, we will also be implementing the following:

The ticket write-up counter will be closed. Game coupons will still be available from the retailer, and customers will need to take these away to fill out. Alternatively, for Lotto, Powerball or Strike you can play your favourite numbers in-store, from your phone. To find out more:
Instant Kiwi tickets must also be taken out of the store to be scratched.
Customers will need to use the ticket checker to see if they have a winning ticket, only presenting winning tickets to the retailer. If you have a NON-WINNING ticket and would like to PLAY IT AGAIN, please let the Lotto operator know
Where possible, customers should pay for their tickets with EFTPOS, and prizes under $1,000 will be paid via an EFTPOS refund, where available.Where possible, customers should pay for their tickets with EFTPOS, and prizes under $1,000 will be paid via an EFTPOS refund, where available.
Customers are asked to keep store visits short, and to stay at home if they are unwell.

Lotto NZ exists to generate essential funding for NZ communities, with 100% of profits going to over 3,000 good causes every year. Lotto NZ is also a significant funder of Sport NZ, NZ Film Commission, and Creative NZ. We know that Lotto NZ funding is needed throughout Aotearoa now more than ever. By re-opening the majority of our stores under Alert Level 2, complemented by online play, we can continue to generate funding for communities, who we know, will need it now more than ever. A small number of Lotto counters will remain closed during Alert Level 2, including those in Relay stores and some independent outlets. If your local store is not open, contact our Customer Care team who will be able to direct you to your nearest open Lotto NZ store.

All Lotto NZ stores are able to re-open under Alert Level 2. Players can continue to buy tickets online.

Prize Claims

Lotto NZ is extending the timeframe that lucky winners have to claim prizes on winning paper tickets that expired during the COVID-19 store closures.

Usually, winners have 12 months from the date of the draw to claim prizes on our draw games (Lotto/Powerball, Strike, Keno and Bullseye) and 12 months from the date of game closure for Instant Kiwi tickets.

Lotto NZ is extending the prize claim timeframe, meaning players have until 4 June 2020 to claim paper tickets purchased from retail stores for Lotto/Powerball, Strike, Keno and Bullseye draws between 26 March 2019 and 13 May 2019.

This will also apply to Instant Kiwi tickets that were due to expire between 26 March 2020 and 13 May 2020.

For more information,


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