“The new modern sales terminals enable the implementation of mandatory identification and gaming control in accordance with the requirements of both the Lotteries and Money Laundering Act and the authorities. At the same time, they improve the customer and sales experience of the digital age,” says Jari Heino , Veikkaus’ Director of Channels and Sales.

The equipment overhaul, which took several years, progressed on schedule for a long time. However, the global shortage of components due to the corona and the Russian war of aggression has brought major challenges and delays to the project.

– Due to the global shortage of components, deliveries of new sales terminals are already behind schedule. There is a risk that the required sales terminals will not be available in time for the mandatory statutory identification to be implemented from 1.1.2023. This risk is not under the control of Veikkaus, nor of the supplier in all respects, although of course everything that can be done is done to reduce the risk, Heino states.

Therefore, as part of the risk management measures, Veikkaus strongly hopes that the introduction of mandatory identification for coupon gaming, which will take effect on 1 January 2023, in agent sales could be postponed to start on 1 January 2024.

“Our goal is to continue to proceed according to the original schedule. However, the risk of delays due to component shortages is so great that we need to prepare for it as well. When the shortage of components easesVeikkaus, we will introduce the new terminals as soon as possible,” Heino says.

SOURCE: Veikkaus.