The investigation was also started after various signals were received about players who lost large amounts of money in a short period of time. This prompted further investigation into how policy, processes and the actual implementation of the duty of care have been implemented and structured.
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The initial findings are very diverse. Some examples:
- There are major differences in the way in which lost amounts are handled, average loss, playing time and number of bets.
- A small part of players is responsible for a large part of the losses, playing time and the number of bets.
- When interventions are made, there seem to be major differences in how and when they are done and who orders them.
- Young adults are specifically monitored in the duty of care, but there is no clear approach.
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A final report will follow once the investigation has been completed.
SOURCE: Kansspelautoriteit (Ksa).