The Swedish Gaming Authority has decided to give Svenska Spel Sport & Casino a warning and a penalty fee of SEK 100 million.
“We take the Gambling Inspectorate’s decision to heart. The inspection period covers October to December 2021 and we have already addressed many of the views. We have a high level of ambition in the work with our gaming responsibility. Since the duty of care was introduced in 2019, it has become clearer how it should be interpreted through the Gaming Authority’s guidance and supervisory decisions. We have adjusted our work as the picture became clearer. We are constantly developing our work, our methods and technical ability to not only live up to the legislation but also our own high ambitions,” says Fredrik Wastenson, CEO and business area manager Svenska Spel Sport & Casino.
Since the 2021 supervisory period, Svenska Spel Sport & Casino has further developed gambling responsibility, including by checking the income of customers who want to set high gambling limits, as well as a more spot-proof selection for welfare calls. Customers who cannot be reached for care calls are suspended until it can be ensured that they are in control of their gambling. Svenska Spel Sport & Casino has also introduced extra protection measures for young customers aged 18–19.
“When it comes to how the risk of gambling problems should be assessed, we start from an overall assessment of the customer’s behavior which is based on evidence-based research, our own effect measurements as well as current legislation. In its decision, the Swedish Gaming Authority makes a different assessment, which goes further than what can be deduced from the current regulations. We will now consider whether to appeal the decision,” says Fredrik Wastenson.
SOURCE: Svenska Spel.
