Coljuegos Summoned Online Betting Operators to Follow Up on User Complaints

Bogotá (May 31, 2024) — The 15 Internet gaming operators participated in a working group convened by Coljuegos, in order to verify the complaints made by users and define a roadmap that allows them to jointly fight against illegal portals.

According to the president of Coljuegos, Marco Emilio Hincapié, the entity is carrying out detailed monitoring of the requests made by bettors, related to failures in the platforms and problems with the payment of prizes .

“We are working with authorized portals to improve the performance of their platforms and to coordinate with the software houses of legal operators so that they do not sell web development to illegal brands ,” Hincapié said.

Likewise, the president indicated that, in the coming days, a technical table will be held with the company KIGGU, with the aim of reviewing what measures can be implemented to block the websites associated with the 1Win brand, which operates illegally in the country .

“We also agreed to create an inter-institutional table with other entities such as the DIAN, Prosecutor’s Office, MinTic, Financial Superintendency, among others, to strengthen actions against portals that operate illegally ,” said the president.

And he added: “The monitoring tables with the operators will continue to be held periodically to guarantee the correct functioning of the portals and defend the rights of bettors .”

Finally, the president invited online betting users to send their requests, requests and complaints to the email contactenos@coljuegos.gov.co or to the telephone numbers 018000-182888 and in Bogotá +571 742 06 98..

SOURCE: Coljuegos.